Raised complaint with https://www.qantas.com/au/en/support/contact-us/customer-care-feedback-form.html
Thank you for getting in touch with us regarding the in-flight entertainment difficulties you encountered during your recent flight to xxxxx
Experiencing malfunctioning in-flight entertainment can be very frustrating, so please accept our apologies for letting you down.
When this occurs our cabin crew will explore all avenues to restoring the service, from rebooting the system to contacting engineering teams on the ground for advice, but in some instances no resolution can be implemented prior to arrival. On such occasions our cabin crew will do their best to assist our customers with the distribution of newspapers and other reading material, but it can be a very difficult situation so our customers’ patience and understanding is truly appreciated.
We unable to meet your request for a credit but as gesture of goodwill, I have credited 2,000 Qantas Points to your Frequent Flyer account. You can use the points towards flights, the purchase of food and wine through Qantas EpiQure, or a range of products from our online Qantas Store.
Feedback from customers like you, is the best way for us to identify areas in need of improvement or development, and I would like to assure you, your comments have been passed onto our engineering management to this end.
Thank you again for contacting us and we look forward to welcoming you aboard again soon.