Air India Complaint – Entertainment System not working
Complaint ( Thanks Chat GPT )
I hope this letter finds you well. I am writing to express my dissatisfaction with the in-flight entertainment system on my recent journey with your airline. My name is [Your Name], and I was a passenger on Flight [Flight Number] from [Departure City] to [Destination City] on [Date]. Regrettably, my overall experience was marred by a persistent issue with the entertainment system throughout the duration of the flight. The malfunction manifested as [briefly describe the specific problem, e.g., the screen freezing, no audio, or navigation controls not responding]. This issue significantly detracted from the enjoyment of my journey, leaving me disappointed and frustrated. I attempted to bring the matter to the attention of the cabin crew, but despite their best efforts, the problem persisted. I understand that technical glitches can occur, but the continuous inconvenience endured during the entire flight was particularly disheartening. In this era where in-flight entertainment serves as a crucial component of the passenger experience, a malfunctioning system not only affects individual satisfaction but reflects poorly on the airline's commitment to customer service. As a loyal customer of [Airline Name], I believe in the high standards that your airline upholds, and I trust that immediate attention will be given to rectify such issues. I kindly request that you investigate this matter thoroughly to prevent similar incidents in the future. Additionally, I would appreciate any compensation or gesture of goodwill that you deem appropriate for the inconvenience caused during my journey. I believe in your commitment to providing a positive travel experience, and I look forward to a swift resolution to this matter. Please feel free to contact me at [Your Phone Number] or [Your Email Address] if you require any further information or clarification.
Response
Greetings from Air India!! We hope this email finds you well. We would like to thank you for taking the time to provide feedback regarding your recent travel with us. We want you to know that we take your concerns seriously and this isn’t the experience we expect for our guests who fly with us to have. Please accept our sincere apologies for your inconveniences on board our flight. Your concerns highlighted in the feedback have been escalated to the concerned teams to set forth the corrective actions to improve our product and service offerings so that our Guests are not inconvenienced. Your disappointment at being devoid of a pleasant On-Board Experience is noted. We would like to assure that we are fully committed to improving customer experience & the difference would be visible soon as we await the arrival of our new aircraft. Whilst we cannot obliterate your discomforts on board, we also understand our apologies are not enough for the discomforts you have been through. In recognition of your valued patronage, as a gesture of goodwill we would like to offer you a voucher in the form of Electronic Miscellaneous Document (EMD) for the value INR 4000/- which will be emailed to you within next 07 working days. This Voucher (EMD) can be used at Air India Booking Offices/Air India Airport Ticketing Offices for adjusting its value for the payments towards services on Air India such as Ticket Booking, Airport Upgrades, Excess baggage etc., and is valid for One year from issue date. We hope you will treat this incident in isolation and will give us another chance to fly you. We would like to thank you for choosing Air India for your travel needs and look forward to serving you better in the future.
