We write to you with reference to your on-board experience during your recent travel with us.
We understand the considerable disappointment you experienced when the In-Flight Entertainment (IFE) failed on your travel from Doha to London-Gatwick on QR329. Please accept our apologies for any inconvenience brought onto you by this unforeseen service deficiency.
We trust you will understand that whilst extensive checks are carried out prior to boarding of passengers, there are occasions where deviations from our in-flight service levels surface only after take-off, where our cabin crew are occasionally unable to rectify the matter. May we assure you that reports of this nature, although extremely rare, are taken seriously indeed and reported upon the arrival of the aircraft so that rectification could be carried out immediately.
However, we are concerned to learn that you were affected and your satisfaction is important to us. Therefore, as a gesture of goodwill, we would like to offer you 3000/- Avios that will be credited into your account upon receipt of your acceptance along with your membership number. We hope you will accept this gesture with a positive spirit.
In closing, we trust to recover your confidence and hope you will allow us the opportunity to welcome you on board again and provide you a positive experience that you have come to expect from us.