Easyjet Cancelled Flight , then rejected EU261 Claim for no Reason – Airhelp to the rescue

We’ve just heard some great news. Our work and patience has paid off, and Easyjet has agreed to compensate you for your flight to Berlin.

We’re thrilled with this result, and we’re sure you are too. You’re a big step closer to getting your money – now we just need the airline to transfer it.

What’s next?

1. We wait for the airline to pay us

This can take up to 2 months — we’ll tell you as soon as we have it.

2. Confirm your payout details

Once we receive the money we’ll email you an invite to our secure payout system.

3. We pay you

Then you just have to work out how to spend it!


Submitted a claim via https://www.airhelp.com/ , by the way they take 35% of the claim if you are not a member!

Easyjet ignored this


Dear xxxxxxxx

I had a flight  xxxxxxxxxxx . The booking reference was xxxxxxxxxxxx.

I filed the EU 261 compensation report for flights on the easyjet website that got rejected, claiming that easyjet only pays compensation if the cancellation is less then 14 days prior to the date of the flight. In my case though, my flight got cancelled on June the 2nd and the flight would have been on the 11th, so this is definitely less then 14 days. I will attach a screenshot of the email regarding the cancellation I received on the 2nd of June.

I assume this was simply a mistake which will be fixed immediately, otherwise, I will have to take legal action.

The declined claim has  Claim reference ID: xxxxxxxx

I am looking forward to hear from you. Please let me know if you require any further information.

Best regards,


Easyjet rejected my claim , totally unfounded



Claim received: xxxxx
Flight Number: xxxxx
Flight Date: xxxxxx
Scheduled Departure Airport: xxxxxxxxx
Scheduled Arrival Airport: xxxxxxxxxxxxxxxx
Claim decision: Declined
Decision summary: We’re sorry that your flight has been cancelled. Our assessment and legal teams have carefully reviewed your claim and the circumstances surrounding your flight. They have confirmed that your flight is not eligible for compensation payment under the applicable Regulation.

Dear xxxxxxx,

We are sorry for the disruption to your flight.  Our assessment and legal team have carefully reviewed your claim, including the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under the Regulation. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your cancelled flight.

Our assessment of your claim
To further explain the events surrounding the cancellation; the COVID-19 pandemic is continuing to have an impact on our operation. We have been working extremely hard to operate as many of our flights as we appropriately can but unfortunately we have been unable to operate our full flight programme. Compensation under the Regulation does not apply to flights notified as cancelled 14 days in advance of the scheduled departure time. As your flight was due to depart outside 14 days, your flight is not eligible for compensation.

The Regulation

When we have to disrupt a flight due to circumstances outside of our control, the flight is classified under the regulation as being affected by “extraordinary circumstances”. An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure.

Compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled and the reason for the delay or cancellation was within our control. This type of disruption is classified the regulation as “non-extraordinary circumstances”. Examples of this include most aircraft technical faults or when we haven’t taken reasonable measures to prevent or minimise disruption.

Even if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations.

Please read this carefully before submitting a claim as this explains how we assess expenses. The only way to make a claim is via our expenses webform, we are unable to process claims submitted by email or over the phone.

We hope this letter clearly explains why your flight was disrupted. Our assessment team have thoroughly investigated all the available information and this is the decision we have arrived at.

Our Customer Services team will not be able to access any more information than we’ve provided here. Please read our “Who is entitled to compensation” section on the following link which will hopefully answer any further questions you may have.


Once again we are sorry for the disruption to your flight and hope to welcome you on board again soon.



Easyjet cancelled my flight , they refunded the flight , but what they don’t tell you , if you can get “If your flight covers a distance of under 1,500km (930 miles), you’re entitled to 250 Euro compensation if you’re delayed by at least two hours”

They even have a Webpage on their site to do it!



we have some important information about your flight.

Your Booking: XXXXXXX

We’re really sorry to tell you that your easyJet flight XXXXXX from XXXXX to XXXXX on at 19:55 has been cancelled.

We understand that this will be disappointing news and we want to make it as easy as possible for you to make new plans, so here’s everything you need to know about what to do next.

What happens now?
We’ve got three options available for you – please have a look at them and choose the one that suits you best.

1. You can switch to another flight for free.

2. You can get a voucher for the full value of your booking. Vouchers are valid for 12 months from the date of issue and give you the flexibility to book travel anywhere on our network when you’re ready to fly.

3. You can get a refund for the full value of your booking. Refunds will be paid to the account you made the booking with. We’re processing refund requests within 7 days, and they may take a few extra days to come through to your bank account.

The easiest and quickest way to choose the option you’d like is by logging into your booking using our mobile app or through Manage Bookings on our website.

Once again, we’re really sorry for this change to your travel plans.

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