Thank you for contacting Bose! Please tell us how we can assist you.
I have a pair of QC 15
SN : 061399z33160089ac
Welcome to Bose support! My name is Charles, I am here to assist you.
the power connector to the battery ( Spring ) has ditachted from the contact
I sincerely apologize for the inconvenience caused to you. Sure, I can help you with that.
Could you please share the picture for the better understanding.
sure 1 minute
In this case, we need to create a replacement order for the headphone. We will replace it with Qc 35 II as Qc 15 is discontinued. There will be a charge of $325 plus shipping and handling.
You will also get one year warranty for the headphone.
I can by QC 35 II new for 306?
I am unable to open the link due to some restrictions. Might be possible Jbhifi is selling the QC 35 II in an offer or a refurbished one.
they are selling brand new QC 35 II for 306 dollars
so you are just selling me new headphones not a replacement?
no trade in ?
I would do the QC 700 for 325 that seems like a trade in offer
The original price of QC 35 II in our website is $414.95 and in replacement with your headphone we are charging $325.
but I can get new ones from a shop for cheaper not refurbished ones?
I wish I could however the trade in option is not available for your headphones.
so you dont want the old ones , your just selling me a refurbished ones from your store?
You need to send your QC 15 to us and once we receive the product, we will ship a new QC 35 II.
what about SoundLink® around-ear wireless headphones II?
I am afraid that headphone is also not available. There is only one headphone available in replacement offer which is QC 35 II because your headphone is from QC family.
And you want to sell it to me for more than 15$ from Dick smith , Catch or the day and JB hifi and I see have to send you my old ones back?
Doesn’t make sense?
I dont mind paying Bose less that what I can buy it for at Retail to trade in my old one
but not when retail is cheaper?
I understand that. If I have been in your place then I would have felt the same. If you are getting best offer in Dick smith , Catch or the day and JB hifi then you can purchase it from there.
cant I get a send you back my old ones can get a voucher to use for something else different model at bose?
you are giving me a “100$” discount you claim
but you wont let me choose a different product to still remain with the brand?
I apologize, we don’t have that option available. If really that option was available then certainly I have shared it to you.
I understand that this wasn’t the kind of response you’ve been looking for, but please be assured that I have exhausted all my resources to help you here.
ok , I’ve just checked the Australian Consumer Law and I dont feel replacement you are offering is suitable , I understand the device is not manufactured anymore but usually companies such as bose offer better replacments then a part thats more expensive then I can purchase it elsewhere
I think I will lodge a VCAT complaint against vcat with all this info , do you need to escalate this to anyone else , I will need to use this chat log as evidience in my claim?
The best I can do is, I can provide 20% discount on your replacement order.
325 minus 20% or the 325 is the 20% which is more than australian retail shops are selling the product for
It will be around $260 after the discount.
That seems like a fair discount, I will accept that with trade in for my QC15s