Successfully claimed
They did not check on how far I was away from Airport
Your flight JQ29 29/07/2025 from Melbourne to Bangkok has been rescheduled. You are now set to depart Melbourne at 10:40pm on 29/07/2025 and land in Bangkok at 5:00am on 30/07/2025. Your flight is delayed because of engineering requirements and we’re sorry for the impact this has on your travel plans. We know how frustrating it is when something like this happens, so we’ll do everything we can to help make things easier and get you on your way to Bangkok as soon as possible. Our priority is getting you on your way Visit our portal to see the replacement flight options we have available and choose a new flight at no extra cost. If your new flight means you’re likely to miss a connecting flight booked with Jetstar, speak to a Jetstar team member. We’ll help re-book your connecting flight to your destination. Alternative options If there are no suitable flights available and you’d like to cancel your booking, you can go to the portal and request a refund. If you cancel this booking, you will be refunded in the payment method used to make this booking. We’ll assist with accommodation If your flight has been delayed or cancelled and you’re required to stay away from home overnight, we’ll help cover reasonable expenses. Typically, we suggest if you’re away from your home airport or more than 50kms away from home to stay in hotel accommodation. We encourage you to arrange your own accommodation and we’ll help by covering reasonable expenses. Just make sure you hold onto your receipts as you’ll need these to submit your claim. See below for reimbursement information. If you’re at the airport and need assistance finding accommodation, speak to a Jetstar team member and we’ll do our best to help, or if you prefer, you can arrange your own accommodation. Hold onto your receipts As a guide, we recommend AUD200.00 per room and AUD30.00 per person for meals. We’ll also consider reasonable transport costs and other reasonable expenses caused by this disruption to your flight. All claims are considered on a case-by-case basis and Jetstar will consider higher amounts when reasonably incurred. Once you have all of your receipts, submit your claim for reimbursement here. Contact your insurer If you have a travel insurance policy and plan on making a claim, this letter is a good one to include. For more information about compensation and refunds in case of delay, cancellation or overbooking, please see our Compensation and Refunds Policy and Australian Consumer Law pages, for domestic New Zealand flights, see New Zealand Civil Aviation Act.
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