AirAsia – Force Refund of None Refundable Flight
Reverse the credit card transaction and force them to credit it
Thank you for reaching out to us. We understand your concern regarding the incorrect booking and appreciate your prompt action in securing a new booking with the correct details.
As an airline, we strive to ensure fairness to all passengers by adhering to our policies consistently. Based on our terms and conditions, under Section 5.1 – Confirmation of Booking, a booking is confirmed once full payment has been made, and a booking number or itinerary has been issued. Once confirmed, bookings cannot be canceled, and payments made are non-refundable.
However, we recognize that mistakes can occur, and as a gesture of goodwill, we are pleased to offer you a credit account for your incorrect booking (reference: XXXXX) under exceptional handling. Please note that this credit will be issued after applying a cancellation fee per passenger per sector.
Should you require further clarification or assistance, please feel free to reach out or visit our Support page at https://support.airasia.com/s/