Agoda Cancelling Hotel Room by saying the Hotel Is fully booked when its not

Recently I booked a room with Agoda and received the confirmation email. 4 Days Later I received an email

Hope this email finds you well.

We sincerely apologize for any inconvenience. We would like to let you know that we have been informed by the property that the room type you have booked (Doble Double Garden View) is not available and the room type which is available is the (Queen Single Garden View).

Please be informed that the hotel have reached us to inform that there would be an upgrade to ( Double Ocean View room ) since that is the only available room form their end for now. Kindly please do ignore the room type offered in the previous email.

they are unable to accommodate your booking as Fully Booked.

Hotel also did advise us that, yo would need to pay extra 150 FJD for the upgrade. If you rejected the offer, we have some additional offer to you as advised below. 

Once again, We are sorry for any inconvenience, rest assured we will fix this as soon as possible.

We look forward to hearing from you soon.

Thank you for trusting us with your travel plans.


I’m sorry , I don’t know why I should pay an additional 150FJD , I have already reserved my room per my reservation email , if they want to move me to a different room for the same price I accept, if not I am in my rights to contact Australian Competition & Consumer Commission –
 “If businesses can’t supply a product or service that a consumer has paid for, on time or within a reasonable time, then the business must provide a solution.” –

I will have to raise a case Victorian Civil and Administrative Tribunal (VCAT) against the company “AGODA INTERNATIONAL PTE. LTD.( ABN 41 142 356 698 )” who my contract for the confirmed booking is with, for my loses accrued due to False or misleading representations of the booking.

They then cancelled my booking!

However I went on the website and was able to rebook my room for another 40USD more that they said was “they are unable to accommodate your booking as Fully Booked.”

I said this would be going to VCAT for my Loss , and they refunded me the difference in Agoda Cash 40USD ( Which you have to use in the App annoyingly ) so I rebooked the room again actually cheaper then the original price

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