RentalCars.com Insurance Exceess 1 month return
Travel Jigsaw Limited Floors 9-12, Sunglight House, Manchester, M3 3JZ
Dear Sirs,
Rental Contract
Further to this booking which was made on May 5th I went to pick up the car at Pisa Airport on July 20th and was appalled to be informed that:
- The rental deposit of EUR 1,100 would NOT be refunded ( assuming there was no damage) until one month had lapsed and
- A fuel deposit of EUR 126 was mandatory which, in spite of my insistence that I would return the car full, would only be refunded on return, assuming the tank was full.
As I had insured the excess elsewhere I had been prepared to pay a deposit. I was not prepared to wait a month for a repayment!
Neither of these conditions was evident at the time of entering into a Contract with Rental Cars.
The rental Condition in the Contract regarding the deposit of EUR 1,100 is stated as:
“The car hire company will require a deposit amount of 1100,00 € excluding tax at pick-up. The deposit will be returned after the rental, as long as all conditions have been met”
There is absolutely no mention of a month delay on the refund of the deposit.
Due to this uncertainty I was compelled to pay an insurance sum of EUR 99.95 to cover the excess which, as stated, I had previously insured elsewhere. I signed the document “signed under duress”.
I therefore consider the Rental Contract to be misrepresented and I request a refund of the EUR 99.95.As I returned the car fuelled I am awaiting a refund of that deposit of EUR 126;if this fails to materialise then I would seek that sum from Rental Cars too.
I am extremely disappointed with this sorry saga
Yours faithfully
%name%
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Claim Summary
Document Status: Paid
Claimant Details
Reference : Rentalcars.com
Type of Claimant
Defendant Details
Organisation Name : Rentalcars.com
Address : Floors 9-12 , Sunlight House , Manchester M3 3JZ
Particulars of Claim
Sending Particulars Directly : No
Claim Particulars
On May 5th 2017 I made a Contract xxx xxx xxx with Rentalcars.com to hire a car in Italy from %date% to %date%.The Rental Voucher indicated a deposit of EUR 1100 and the Fuel Policy was- Full to Full-. On attempting to collect the vehicle Rentalcars nominated hirer Goldcar insisted on: 1. A deposit of EUR 126 for fuel which would be refunded on my return with a full tank and 2. The deposit of EUR 1100 which would NOT be refunded in less than ONE MONTH. I explained that I would return the car fueled and that I had purchased excess insurance. Goldcar refused to accept that and insisted I took their Insurance cover at EUR 99.95 (£93.05)as the only alternative to paying the deposit.
As I was not prepared to pay EUR 1100 for at least a month and had no notification of such from Rentalcars I had no choice and conceded signing the document -Signed under dress-I believe the Contract was misrepresented on initiation and Claim EUR99.95 being £93.05.
Claim amounts
Amount Claimed £93.05
Court fee £25.00
Total Amount £118.05